Company Policies
Company policies are a set of guidelines, rules, and regulations that an organization creates to govern the behavior of its employees and to ensure that the company operates in a consistent and ethical manner. These policies can cover a wide range of topics, such as employee conduct, workplace safety, discrimination, harassment, benefits, and procedures for handling various situations that may arise within the company. A company's policies help to establish expectations for behavior and provide a framework for decision-making, which ultimately contributes to the success and sustainability of the business.
POLICIES
Transactional Policies
Company Policies relating to transactions between Car Hero, LLC and the Customer.
Refund Policy
At Car Hero, LLC, we strive to provide the best possible service to our customers. Due to the nature of our business and the services we provide, we are unable to offer refunds for any purchases made through our website or in-person transactions. All sales are considered final once complete
We understand that unforeseen circumstances can arise, and we are happy to work with you to address any concerns or issues that may arise with the services we provide. If you have any questions or concerns
Payment Policy
To ensure that our business runs smoothly and efficiently, we have established the following payment policy:
- We accept electronic payment methods such as Venmo, Cash App, and Zelle. Please contact us for our account information.
- Payment is due at the time of service. We accept cash and all major credit/debit cards.
- We do not offer credit or payment plans. All services must be paid in full at the time of service.
Terms & Conditions
See bottom of page
PRIVACY POLICY
See bottom of page
Service Policies
Company Policies relating to Services between Car Hero, LLC and the Customer.
Service Policy
- We provide reliable, efficient and high-quality locksmith services to our customers.
- Our services are available 24/7 to ensure that our customers can receive assistance at any time.
- We strive to provide transparent and fair pricing for our services, with no hidden fees or charges.
Safety Policy
- We take the safety of our customers and employees seriously, and make every effort to maintain a safe and secure work environment.
- Our technicians are trained to follow all safety procedures and guidelines, and to use proper equipment and protective gear.
- We comply with all applicable safety regulations and standards.
Code of Ethics
- We operate our business with honesty, integrity and professionalism at all times.
- We respect the privacy and property of our customers, and treat them with courtesy and respect.
- We do not engage in any illegal or unethical practices, and comply with all applicable laws and regulations.
Customer Complaints and Feedback Policy
- We value feedback from our customers and are committed to providing exceptional service.
- If a customer is dissatisfied with our service, we will make every effort to resolve the issue in a timely and satisfactory manner.
- We encourage customers to provide feedback and share their experiences with us, so that we can continue to improve our services.
Terms & Conditions
- Locksmith Services: Car Hero, LLC provides locksmith services to clients in need of lockout assistance, lock repair, key duplication, and other related services. We aim to provide timely and reliable services to all clients, and we reserve the right to refuse service to anyone for any reason.
- Payment: All services provided by Car Hero, LLC are subject to payment. We accept various forms of payment, including cash, credit card, and electronic payment methods such as Venmo, CashApp, and Zelle. Payment is due at the time of service, and we reserve the right to charge interest on overdue payments.
- Liability: While we take every precaution to ensure the safety of our clients' property, Car Hero, LLC cannot be held liable for any damage or loss incurred during the provision of our services. Clients are responsible for ensuring that they have the necessary authority to request and receive our services, and for providing accurate information about the locks and keys involved.
- Intellectual Property: All content, including text, images, and logos, on the Car Hero, LLC website and social media pages is the property of Car Hero, LLC and is protected by copyright law. Reproduction or distribution of any content without our permission is strictly prohibited.
- Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the state of Texas. Any disputes arising from or related to these terms and conditions shall be resolved in accordance with the laws of the state of Texas.
Privacy Policy
We take your privacy very seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your information:
- Information we collect: We collect personal information such as your name, address, phone number, email address, and payment information when you use our services.
- Use of your information: We use your information to provide you with the services you have requested, to communicate with you about your orders, and to send you marketing communications if you have opted-in to receive them. We will never share your information with third parties for marketing purposes.
- Protection of your information: We use appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, and misuse.
- Cookies: We use cookies and similar technologies to personalize your experience on our website and to track usage patterns. You can disable cookies in your browser settings if you prefer.
- Your rights: You have the right to request access to, correction of, or deletion of your personal information. You also have the right to opt-out of marketing communications at any time.
If you have any questions or concerns about our privacy policy, please contact us.
Copyright © 2022 Car Hero, LLC. - All Rights Reserved.
Call in for Service | (737) 237 - 4212
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Lockout Services
Car / Vehicle Lockout Service - $65.00
Austin - Buda - Kyle - Bee Caves
TEXAS
*transaction fees may apply*